I got an appointment reminder and I was genuinely glad. Things get lost in my head, so a reminder like this is gold.

And that's exactly the trap. The thing works just well enough that I'm grateful — and grateful enough that I don't complain. So nobody complains. So nobody fixes it.

No doctor's name. No address. No booking link. No calendar file. The mail switches from English to German halfway through, and the German half has a typo no one will ever see — the practice doesn't get its own reminders.

It comes from CLICKDOC, a platform built to book doctor's appointments. The bar is on the floor, we step politely over it, and we call it service.

Einmal mit Profis arbeiten...